Return and Cancellation Policy:

(a) Returns:

labitto.com has a generous 15-day return policy. Customers may arrange a return within 15 days of delivery, provided that:

1. The product is unused and in good, resalable condition.

2. For health reasons, we only accept returns on a case-by-case basis for food, snacks and other expiration date items.

3. Clearance/sale items cannot be returned/exchanged.

4. If the item is found to be incorrect, defective or damaged upon arrival, labitto.com will assume the cost and arrange a replacement, or provide Paw credit in lieu of replacement at its discretion.

5. For other returns, customers can arrange to return the item to our office. Alternatively, labitto.com can also process the return for you, but will be charged a $50 handling and logistics fee.

6. For orders paid in whole or in part by discount code, reward points or store credit, refunds will be issued in the form of store credit, which can be used for future purchases at labitto.com.

In all cases, labitto.com’s return policy is subject to fair use. labitto.com will have the final decision on whether to accept a return.

Refunds are usually processed within 15 days after the product arrives at our warehouse and is inspected.