Delivery Performance Pledge
Our performance pledge is to deliver within 5-7 working days, with certain deliveries on the earlier range, and certain deliveries potentially taking a bit longer.
We offer free deliveries to your door for all orders over $90 (or charge a flat shipping fee otherwise), and will notify you as soon as possible in circumstances where we cannot meet this performance pledge.
Quicker Deliveries
1. International Express
2. On-going Autoship Orders
Deliveries that may take a bit longer
3. Remote Area Deliveries (via special Collection & Delivery)
Fast deliveries to Remote Areas, including remote area deliveries to some Africa areas are facilitated by the special Collection.
*subject to fair use policy and the coverage of our logistics partners; for certain out of coverage areas, clients may be asked to purchase items in bulk.
Our shipping policy is summarized below:
1. General Delivery Guideline Summary
2. Remote areas – International Express Service Point and Shipment Limitations
3. Special Delivery Requests (International Express Locker, etc.)
Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters.
Terms and conditions of this offer are subject to change at the sole discretion of Labitto. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Offer valid on labitto.com.
*For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply.
While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. See www.labitto.com/help or store associate for more details.